Question 1

What is PhysioApp?

Accepted Answer

PhysioApp is a comprehensive, cloud-based clinic management system designed specifically for physiotherapy practices. It streamlines your daily operations from appointment scheduling and patient management to billing and exercise prescriptions.

Question 2

Who is this software built for?

Accepted Answer

Our platform is built for physiotherapy businesses of all sizes—from solo practitioners just starting out to large multi-location clinics and hospitals with comprehensive rehabilitation departments.

Question 3

Does it support multiple clinic locations?

Accepted Answer

Yes, PhysioApp natively supports multi-location management. You can manage patients, staff, inventory, and financial reporting across all your clinics from a single, centralized dashboard.

Question 4

Can I access the system on my mobile device?

Accepted Answer

Absolutely. Our platform is fully responsive and designed to work seamlessly on desktops, tablets, and smartphones. We also provide a Progressive Web App (PWA) experience for easy mobile access.

Question 5

How do I migrate my existing patient data?

Accepted Answer

We offer dedicated data migration assistance to help you smoothly transition your existing patient records, appointment history, and billing data into PhysioApp without any downtime.

Question 6

Do you offer a free trial?

Accepted Answer

Yes, we offer a 14-day free trial so you can explore all the features of PhysioApp and see how it fits your clinic's workflow before making a commitment.

Question 7

What are your pricing plans?

Accepted Answer

We offer tiered pricing plans (Starter, Professional, and Enterprise) based on the size of your clinic and the features you need. You only pay for what you use.

Question 8

What is the billing cycle?

Accepted Answer

You can choose between monthly and annual billing cycles. Annual plans come with a significant discount compared to the month-to-month option.

Question 9

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time. There are no long-term contracts for our monthly plans, and you retain access to your data until the end of your billing cycle.

Question 10

Are there any hidden fees or setup costs?

Accepted Answer

No, our pricing is fully transparent. There are no hidden fees or mandatory setup costs. We do offer optional premium onboarding services if you require dedicated hands-on training.

Question 11

How does patient management work?

Accepted Answer

Our system allows you to store detailed patient profiles, track medical history, manage KYC documents, record progress notes, and handle comprehensive treatment plans all in one place.

Question 12

Can I manage billing and invoicing?

Accepted Answer

Yes, our billing module supports custom invoices, partial payments, advance payments, IPD/OPD billing segregation, and refund management, making financial tracking effortless.

Question 13

Is there a feature for exercise routines?

Accepted Answer

Absolutely. We have a robust Exercise Master library where you can build custom exercise prescriptions for patients, complete with instructions, duration, and video links.

Question 14

What HRMS capabilities are included?

Accepted Answer

The platform includes an integrated HRMS to manage staff attendance with geofencing, track leave balances, generate payslips, and handle role-based access control.

Question 15

Does the system offer analytics and reports?

Accepted Answer

Yes, we provide detailed MIS dashboards and reports covering clinical outcomes, staff performance, revenue tracking, and overall business analytics to help you make data-driven decisions.

Question 16

How does appointment scheduling work?

Accepted Answer

Our intuitive calendar interface allows you to easily schedule appointments, allocate specific treatment rooms and beds, and send automated reminders to reduce no-shows.

Question 17

Is my clinic's data encrypted?

Accepted Answer

Yes, all data is encrypted both in transit (using TLS/SSL) and at rest. We utilize industry-standard encryption protocols to ensure your sensitive information is always protected.

Question 18

Is the platform HIPAA compliant?

Accepted Answer

Our architecture is designed following strict security guidelines and privacy principles to help you meet healthcare compliance standards, including HIPAA and local data protection regulations.

Question 19

How often is data backed up?

Accepted Answer

We perform automated daily backups of all your clinic's data. In the event of an unexpected issue, our disaster recovery protocols ensure your data can be quickly restored.

Question 20

Can I restrict staff access to sensitive data?

Accepted Answer

Yes, we offer granular Role-Based Access Control (RBAC). You can assign specific permissions to therapists, front desk staff, and clinic admins to ensure they only see what they need to.

Question 21

Does the system maintain audit logs?

Accepted Answer

Yes, the system automatically tracks critical actions (like logging in, deleting records, or generating invoices) in an unalterable audit log, providing complete transparency into system usage.

Question 22

How long does it take to set up?

Accepted Answer

Basic setup can be completed in minutes. Simply create an account, add your clinic details, invite your staff, and you can start scheduling patients immediately.

Question 23

Do you provide training for my staff?

Accepted Answer

Yes, we offer comprehensive documentation, video tutorials, and dedicated onboarding sessions to ensure your entire team is comfortable using the software from day one.

Question 24

What kind of support do you offer?

Accepted Answer

We provide email and in-app chat support. Enterprise customers also get priority phone support and a dedicated account manager.

Question 25

Can the software be customized for my clinic?

Accepted Answer

While the core system is ready to use, you can customize service pricing, leave types, salary components, exercise libraries, and treatment packages to fit your specific clinic workflow.

Question 26

What is the onboarding process like?

Accepted Answer

Our onboarding team will guide you through initial configuration, assist with data migration, and help you set up your first few patients to ensure a smooth launch.

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